Your order will be processed typically between 2-5 business working days.
Your item should arrive between 2-4 weeks from date processed. Our teas are hand-picked from the mountains of western China, to ensure the best quality and dispatched from our premises in China to all locations worldwide.
Your item usually comes with tracking, which will be provided once available.
If you don't have a tracking number after 7-10 business please email us at firstname.lastname@example.org
Once you receive your tracking information, you would be able to access regular updates on the location of your item. Frequent updates usually display between 1-4 days.
Your item should arrive typically between 2-4 weeks from date processed.
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Absolutely! Our mission is to cater and fufil your needs to the best possible standard! Please send us an email to firstname.lastname@example.org and we will be happy to assist you. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Thank you.
All prices are in default in USD, however, we have a currency tab converter on our home page, for various countries worldwide.