Something not right? No problem. Let us know and we’ll get it straightened out. We at OrientalBlends work hard to ensure this process is as seamless as possible.
Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
No worries we will sort it but to be eligible for a return, your item must be in the original packaging and the tea must be undamaged which means:
We recommend buying a smaller increment to taste before committing to a larger purchase!
Unfortunately, we cannot accept returns after 30 days from the original date of purchase.
We apologise for this inconvenience! In the unlikely event that you've received a defective/wrong item, please get in touch with our support team who will get this sorted for you with the following information:
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 5 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot process for a refund.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Still not sure on our returns policy? Drop us a message!